Requests to return or exchange an item purchased at JUNGLIA OKINAWA are handled following specific conditions.

■Eligible Examples

• Product has an initial defect, damage, or stain
• Incorrect item or delivery error at checkout
• You have proof of purchase, such as a receipt, for the above

Navigat0r will check the condition and advise you if an exchange or refund is possible.

■Where to Go

• Assistance is available at the register of each shop in the park. Bring the item and receipt to the shop where you purchased it.

• If you notice an issue with your item after returning home, please contact us using the "Inquiry Form".

■Notes

• Returns or exchanges for personal reasons (such as incorrect size, changed mind, etc.) are generally not accepted.
• Items that have been used or had their tags removed may not be eligible for return or exchange.
• Certain items, including food products and sale items, are not eligible for returns or exchanges.
• Exchanges may take time depending on the item’s condition and stock status.